Customer Reviews
- DUAnonymous, Durham, NCCustomer since Jan 2001
“Herring and Bickers have for many years provided the most professional assistance whenever I’ve had cause to contact the company. I’ve had the pleasure to work with Sylvia White, Blaine Hodge and recently with Mandy Barringer who have all been knowledgeable and most helpful.
Deborah U.”
- PWDurham, NCCustomer since Dec 2007
“Wonderful, friendly team of workers! Always patient and helpful when I need them!”
- LRAnonymous, Franklinton, NCCustomer since May 2002
“We have had our vehicle, homeowners, and boat insurance through Herring & Bickers since 1999. We have always experienced prompt, courteous, helpful service. In this day and age, it’s so nice to deal with personable people who treat you as friends. ”
- EWDurham, NCCustomer since Jan 2001
“Fast, efficient, and helpful service!”
- STSusan T., Durham, North Carolina
“Gary and I have depended on Herring and Bickers for our insurance needs for many, many years. They have served us well with all of our business and personal insurance. Everyone is always helpful and knowledgeable. We are very pleased with their service. That they are always pleasant is a wonderful bonus.
” - COAnonymous, Durham, NCCustomer since Sep 2006
“Always been there when needed with a kind friendly voice!”
- CMChris M., Durham, North Carolina
“I’ve used Herring & Bickers Insurance for more than fifteen years. A lot happens to us in fifteen years, home ownership situations, automobile situations, too many items to get specific about in my stellar review here with social media, but let’s just get to the point. The reason why I am “brand loyal” to this agency is that their friendly, highly competent staff knows how to take care of the ins and outs of paperwork, find excellent quotes that are competitive, and ask me all the relevant questions for me to have the best coverage for me and my family. They are great, Facebook fans.
” - HCHarrell C., Durham, North Carolina
“We have used Herring and Bickers for our insurance needs for decades – For car, home, and other needs. Always a pleasure to work with, and great customer service when needed.
” - RERhonda E., Durham, North Carolina
“You guys have ALWAYS been the best. You know who I am when I call, you take care of what I need and constantly make sure that I am getting the best insurance coverage for my specific situation. That’s what REAL insurance agents are supposed to do…look out for their customers and you guys do! THANK YOU!!
” - JEJames E., Durham, North Carolina
“We have been with Erie Insurance through Herring & Bicker for over three decades. They are absolutely top-notch. During this extended period we have had a few claims, which have always been handled in a quick and efficient manner. Moreover, when we have occasionally done comparison shopping with other agencies to see if we could save money on premiums we have consistently found that switching to another company would not have yielded any significant financial advantage.
We feel we receive patient and personalized service. This year we did an in-person review and my wife and I were both astounded with the time they were willing to spend; in particular, Jeremy Boor was very patient and helpful in explaining our various options.
Finally, we purchased a new car recently and Jeremey was extremely patient in answering my numerous questions as we navigated the complex process. His personalized and patient attention was very important to us and extraordinarily helpful.
Insurance issues are generally confusing and complicated for us. We feel fortunate that we found Erie Insurance and the Herring and Bickers agency (specifically, Jeremey) to take care of our needs in this realm. We appreciate their attention to detail and warm customer service.”
- JDJoanne D., Durham, North Carolina
“Judy and now, Joyce, have always been extremely responsive to any request or question we make. They are professional and I know I can get my answers when I call or email. They’re knowledgeable and always looking out for our best interests.
” - SQAnonymous, Chapel Hill, NCCustomer since Jun 2015
“Great help from all the staff and very responsive. The team is a pleasure to work with. Susan Gooch was quite helpful when we added our teenage driver to the policy. ”
- DBDurham, NCCustomer since May 1995
“You were extremely helpful recently when our beach cottage burned down, helping us to navigate all the necessary phone calls and paperwork that was needed. We are getting close to end with the rebuild and we can’t thank you enough for all you help. You have always been there for us, no matter what the situation has been and we have had a few over the years.”
- MBmark b., Durham, North Carolina
“H&R was recommended to me by a friend and I am really glad about that. Joyce has been fantastic. She put a lot of time and effort into helping me move my auto and Home policies to H&R and the cost savings was significant. Plus Joyce is a really nice person. I would highly recommend H&R for anyone’s insurance needs.
Mark B., customer since 2017” - AOAmber O., Durham, North Carolina
“Always very helpful and timely. I forgot to take my old car off of the insurance when I sold it, but Susan was an enormous help and got it sorted no problem. Would recommend!”